Shipping policy

Deco Floors SA

1. Order Processing

All orders are processed after payment has been received and confirmed.

• Orders are typically processed within 1–2 business days
• Orders placed on weekends or public holidays will be processed on the next business day

2. Delivery Timeframes

Shipping typically takes 3–5 business days from the date of dispatch.

Delivery times may vary depending on:
• Your location
• Courier schedules
• Stock availability

While we aim to meet these timelines, delays may occur due to factors beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been dispatched:

• You will receive a confirmation email
• A tracking waybill will be provided via our courier partner

This allows you to track your delivery in real time.

4. Shipping Areas

We deliver nationwide across South Africa.

For outlying or remote areas:
• Delivery times may be longer
• Additional charges may apply

5. Shipping Costs

Shipping costs are calculated based on:
• Order size and weight
• Delivery location

Shipping fees will be displayed at checkout or confirmed during quotation.

6. Delivery Conditions

• Please ensure that someone is available to receive the order at the delivery address
• The courier may require a signature upon delivery
• Deco Floors SA is not responsible for failed deliveries due to incorrect address details

7. Damaged or Missing Goods

If your order arrives damaged or incomplete:

• Notify us within 48 hours of delivery
• Provide photos and details of the issue

We will investigate and arrange a replacement or resolution where applicable.

8. Delays & Liability

While we work with reliable courier partners, Deco Floors SA is not liable for delays caused by:
• Courier disruptions
• Weather conditions
• Strikes or unforeseen events

9. Contact Us

For any shipping-related queries:

Deco Floors SA
📧 admin@decofloorssa.co.za
📞 +27 61 506 3785